PROJECT MANAGEMENT INFORMATION SYSTEM ATTRIBUTES AND PROJECT PERFORMANCE IN BUSINESS PROCESS OUTSOURCING COMPANIES IN NAIROBI COUNTY, KENYA
Keywords:
Project Management Information System Attributes, Quality of Information, Project Performance, Business Process Outsourcing Companies, System UsageAbstract
Business Process Outsourcing (BPO) companies play a critical role in the economic development of Kenya. As a growing hub for outsourcing services, particularly in the fields of customer support, IT services, finance, and human resources, BPO companies contribute significantly to job creation, especially for the youth. The general objective of the study was to determine the influence of project management information system attributes on project performance in business process outsourcing companies in Nairobi County, Kenya. Specifically, the study sought to examine the influence of quality of information on project performance in business process outsourcing companies in Nairobi County, Kenya and to assess the influence of system usage on project performance in business process outsourcing companies in Nairobi County, Kenya. This study was guided by: Task-Technology Fit (TTF) Model and Unified Theory of Acceptance and Use of Technology (UTAUT). The study used survey research design. The project delivery team was derived from a pool of 350 project managers within the five companies. 70 members were picked from each company. Using Yamane (1967) formula, a sample size of 171 respondents was picked from the 300 project managers. The 300 project managers were composed of 50 managers from each of the six companies. This study deployed a stratified random sampling design to ensure adequate representation from different groups in the final sample. The research applied survey design. Questionnaires were distributed to the respective project managers. A pilot test was conducted to test the validity and reliability of the data collection instruments. Quantitative data was coded and fed into Statistical Package for Social Scientists (SPSS) and analyzed using descriptive statistics. Descriptive statistics used in the analysis included relative (percentages) and absolute frequencies as well as measures of dispersion and central tendencies (standard deviation and mean). Quantitative data was presented in tables, accompanied by relevant explanations in prose. The study concludes that quality of information has a positive and significant effect on project performance in business process outsourcing companies in Nairobi County, Kenya. The study also concludes that system usage has a positive and significant effect on project performance in business process outsourcing companies in Nairobi County, Kenya. Based on the findings, the study recommends that the management of business process outsourcing companies should invest in acquiring and maintaining high-quality project management software systems. This includes ensuring that the software is user-friendly, easy to learn, flexible to accommodate diverse project needs, and accessible across various platforms and locations.
Key Words: Project Management Information System Attributes, Quality of Information, Project Performance, Business Process Outsourcing Companies, System Usage
References
Al-Mamary, Y. H., Alina, S., & Aziati, N. (2022). Factors affecting successful adoption of project management information system attributes in organizations towards enhancing organizational performance. American Journal of Systems and Software, 2(5), 121–126.
Ayier, W. A. (2022). Determinants of project management information system attributes adoption in the state department for public works projects, Kenya [Master’s thesis, Kenyatta University].
Bindman, R. S., Kwan, M. L., & Marlow, E. C. (2020). Trends in use of medical imaging in US health care systems and in Ontario, Canada. Journal of the American Medical Association, 323(9), 852–859.
Bongomin, O., & Nziu, P. (2022). Critical review on the development and utilization of energy systems in Uganda. The Scientific World Journal, 1(1), 1–25.
Boateng, D. O. (2023). The role of project management information system attributes on construction projects success in Ghana. [Unpublished master's thesis].
Cheburet, D., & Otieno, J. (2020). Organizational factors affecting data quality of routine health management information system: Case of Uasin Gishu County Referral Hospital, Kenya. International Research Journal of Public and Environmental Health, 3(9), 201–208.
Claudia-Inés, S. R., Joaquin, A., & Victor, O. (2020). Impact of project management information system attributes on organizational performance through project management. Journal of Knowledge Management, 26(4), 993–1014.
Gumede, S., & Dyers, R. (2024). User experience of an electronic medical record: A cross-sectional study in the public health sector of the Western Cape, South Africa. Journal of Health Informatics in Africa, 11(2), 1–16.
Hahn, D., Wanjala, P., & Marx, M. (2020). Where is information quality lost at clinical level? A mixed-method study on information systems and data quality in three urban Kenyan ANC clinics. Global Health Action, 6(1), 1–10.
Hasan, L. (2022). Evaluating user experience (UX) of the top e-commerce websites in Malaysia: A quantitative study. International Journal of Human–Computer Studies, 160, 102759.
Jansen, L. J. M., & Gregorio, A. D. (2020). Land-use data collection using the "land cover classification system": Results from a case study in Kenya. Land Use Policy, 20(1), 131–148.
Kamau, G., Njihia, J., & Wausi, A. (2020). E-government websites user experience from public value perspective: Case study of iTax website in Kenya. Journal of E-Government Studies and Best Practices, 2020, 1–12.
Kinuthia, J. M. (2020). Government websites usability and user experience in Kenya. [Doctoral dissertation, University of Nairobi].
Lango, B. O. (2022). Factors influencing levels of project management information system attributes adoption in disaster management projects in fire stations in Nairobi Metropolis, Kenya [Master’s thesis].
Louis, R., & François, B. (2023). Project management information system attributes: An empirical study of their impact on project managers and project success. International Journal of Project Management, 41(2), 101–117.
Mbwil, P. (2024). Project management information system attributes and project success in Project Concern International, Tanzania [Master’s thesis].
Murira, C. M., & Muchelule, Y. (2023). Project management information system attributes and implementation of the national integrated identity management system project in Kenya. Social Sciences & Humanities Open, 3(13), 241–252.
Ndiege, J. R. A., Wayi, N., & Herselman, M. E. (2020). Quality assessment of information systems in SMEs: A study of Eldoret, Kenya. The Electronic Journal of Information Systems in Developing Countries, 51(2), 1–23.
Ngugi, P. N., Were, M. C., & Babic, A. (2021). Users’ perception on factors contributing to electronic medical records systems use: A focus group discussion study in healthcare facilities setting in Kenya. BMC Medical Informatics and Decision Making, 21, 184.
Ogero, D. K. (2022). Influence of project management information system attributes on project performance in the construction industry: A case of Nairobi County, Kenya [Master’s thesis].
Okinyi, E. O., & Keiyoro, P. (2021). Influence of project management information system attributes on performance of mobile money transfer services in Nakuru County, Kenya. International Academic Journal of Information Sciences and Project Management, 3(4), 282–303.
Otieno, E. O. (2020). Investigating factors affecting utilization of computer application systems in service sector based on technological acceptance model: A case study of Kenya Airways Limited [Master’s thesis].
Sakdan, M. F., et al. (2023). Effects of project management information system attributes on building performance in Nigeria. International Journal of Novel Research in Civil Structural and Earth Sciences, 10(2), 24–37.
Shagari, S. L., Abdullah, A., & Saat, R. M. (2020). The influence of system quality and information quality on accounting information system (AIS) effectiveness in Nigerian banks. International Postgraduate Business Journal, 7(2), 58–74.
Shegaw, W. (2024). Significance of project management information system attributes towards facilitating project success at Banks of Abyssinia [Master’s thesis].
Sitokdana, M. N. N. (2020). Evaluation of the information quality of e-government websites of the provincial governments of eastern Indonesia. Advances in Economics, Business and Management Research, 100(1), 231–241.
Ukundwanayo, D., & Rulinda, E. (2024). Effect of project management information system attributes on projects performance in Rwanda: A case study of New Life Women’s Development Project. East African Journal of Business and Economics, 7(2), 431–448.
Vittal, S. A., & Parviz, F. R. (2022). Role of project management information system attributes on project success. Project Management Journal, 53(3), 214–230.
