DIGITAL TRANSFORMATION AS A STRATEGIC OPERATIONAL AUTOMATION AND PERFORMANCE OF REVENUE COLLECTION SYSTEMS IN IN THE COUNTY GOVERNMENT OF MURANG’A, KENYA
Keywords:
Digital Transformation, Performance of Revenue, collection systemsAbstract
This study aimed to examine the effect of digital transformation on performance of revenue collection systems in the County Government of Murang’a. This study employed a descriptive design. The study’s target population was target population was 330 respondents involved with revenue collection stems a sample size of 181 was used based on the Taro Yamane formula. Research instruments included questionnaires. Qualitative data was analyzed and presented in narrative statements, while inferential statistics were analyzed using the Pearson correlation coefficient and multiple regression analysis to test hypotheses. The correlation coefficient for digital transformation was positive and significant, r (639); p≤.05. The regression results indicated that Digital transformation had positive significant relationship with the performance of revenue collection systems in Murang’a County in Kenya (B = 1.132, Beta = .992, t-cal =12.988, Sig = .000). This inferred the rejection of the null hypothesis and the conclusion made that H1 (There is a significant influence of digital transformation on the performance of revenue collection systems in Murang’a County). The study recommends Murang’a County and other devolved units should scale up adoption of digital platforms, including mobile applications, e-portals, and online payment systems.
Keywords: Digital Transformation, Performance of Revenue collection systems
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