THE ROLE OF ETHICAL VALUES ON EMPLOYEE PRODUCTIVITY - A CASE STUDY OF THE CIVIL REGISTRATION DEPARTMENT IN ZAMBIA
Keywords:
ethical values, performance, productivity, respect, culture, teamwork, Integrity, honesty, excellenceAbstract
Ethical leadership and values are paramount in guiding organizational behavior and shaping a culture conducive to productivity and integrity. This manuscript delves into the profound impact of ethical values, such as integrity, honesty, excellence, respect, and teamwork, on employee productivity within organizations, with a special focus on the civil registration department in Zambia. Through a comprehensive literature review and observational study, this research highlights the critical role ethical values play in enhancing employee performance, fostering a productive work environment, and facilitating effective public service delivery. The study reveals that a lack of adherence to ethical standards contributes to inefficiencies, public dissatisfaction, and a tarnished organizational reputation, as evidenced by the challenges faced by the civil registration in Zambia. By examining the principles of ethical leadership and the significance of integrity, honesty, respect, and excellence, the manuscript underscores the necessity of embedding ethical values within organizational practices to advance employee productivity and organizational success. The findings advocate for the implementation of ethical leadership, transparency, accountability, streamlined processes, and stakeholder engagement as strategies to rejuvenate public service delivery and rebuild public trust. This research contributes to the broader discourse on the integral relationship between ethical values and organizational performance, offering practical insights and recommendations for public service organizations striving for excellence and integrity in their operations.
Keywords: ethical values, performance, productivity, respect, culture, teamwork, Integrity, honesty, excellence.
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