PROJECT QUALITY MANAGEMENT PRACTICES AND PERFORMANCE OF TANATHI WATER WORKS DEVELOPMENT AGENCY WATER PROJECTS, KENYA
Keywords:
Project Quality Management Practices, Quality Control, Quality Improvement, Performance, Tanathi Water Works Development Agency water projectsAbstract
Projects face many challenges and problems which include quality, time, and cost overrun in their completion worldwide. Water projects play a fundamental role in a nation's development and help meet one of society’s key needs. The general objective of this study was to examine the relationship between project quality management practices and performance of Tanathi Water Works Development Agency water projects, Kenya. The specific objectives of this study were to examine the effect of quality control, and quality improvement on the performance of Tanathi Water Works Development Agency water projects, Kenya. The study was guided by change management theory, and goal setting theory. The study adopted a descriptive survey research design. The study focused on 23 water projects by Tanathi Water Works Development Agency, Kenya. The target population was 300 respondents. Yamane's (1967) formula was used to calculate 171 respondents comprising 13 project managers from Tanathi Water Works Development Agency and 158 project steering committee members from the four counties who were the unit of observation and who were sampled using stratified random sampling. Primary data was used in the study and it was collected using questionnaires. A pilot test was conducted with 10% of the sample, hence 18 project team members. The study used content and construct validity. Reliability was tested using the Cronbach Alpha coefficient. Statistical Package for Social Sciences (SPSS version 28) was used for analysis. Findings were tabulated. Findings show that; quality control has a positive strong significant correlation with performance of TAWWDA projects, and quality improvement has a positive strong significant correlation with performance of TAWWDA projects. The study recommends that; the quality control process should include a system for dealing with problems as they are. If an error is detected, decisions on what to do should be made within the shortest time possible. The agency should create a flexible project plan in all aspects of the project to ensure that changes are accommodated to improve project outcomes.
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