RELATIONSHIP BETWEEN WORKPLACE STRESSORS AND ORGANIZATIONAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA

Abstract

The purpose of this study was to examine the relationship between relationship between workplace stressors and organizational performance of commercial banks in Kenya. Specifically, the study sought to establish the relationship between employee counselling and organizational performance of commercial banks in Kenya and to establish the relationship between employees financial stress and organizational performance of commercial banks in Kenya. The study was guided by Workplace stressors Theory and Maslow's Hierarchy of Needs theory. This research adopts a descriptive cross-sectional survey approach. The target population of this study comprised of employees of 42 listed Commercials Bank in Kenya. These employees consisted of senior management team, middle-level managers as well as managers at functional level. The researcher used purposive sampling technique to select 384 respondents. The study collected both primary and secondary data. This study used both descriptive and inferential statistics to analyses the quantitative data. The Data that was collected was analysed using descriptive statistics such as mode, median, mean and standard deviation. Inferential statistics such as multiple regressions was employed to study the causal relationship among all the variables in the model. This research revealed strong, positive relationships between effective employee counselling and improvements in financial stress management, working conditions, and influential role model leaders, all exhibiting high statistical significance (p<0.001) and robust correlation coefficients (exceeding 0.760); it demonstrated similar connections between optimal work environments and reductions in financial stress, increased utilization of employee counselling services, and inspiring leadership styles (correlation coefficients > 0.598, p<0.001), indicating that focusing on these factors can enhance efficiency within modern workspaces globally. A notable, positive association was discovered between financial stress and organizational success in Kenyan commercial banks (r=0.653, p<0.001), suggesting complex interactions influenced by elements like regulatory compliance, competition, and strategic investment decisions; lastly, substantial links emerged between solid workplace relationships and decreased strain resulting from favorable interpersonal bonds, highlighting the importance of nurturing supportive connections and offering accessible counselling resources to mitigate detrimental effects arising from adversarial economic situations.

Key Words: Workplace Stressors, Employee Counselling, Employees Financial Stress and Organizational Performance