STRATEGIC MANANAGENT RESPONSIBILITY AND PERFORMANCE OF SOCIAL SERVICE DELIVERY IN TURKANA COUNTY GOVERNMENT, KENYA
Keywords:
trategic Management Responsibility, Social Service Delivery, Strategy Formulation, Evaluation and Controlling Strateg, PerformanceAbstract
This study explored on the relationship between strategic management responsibility and social service delivery in Turkana county government, Kenya. The specific objectives were: Strategy formulation, and evaluation and controlling strategy and performance of social service delivery of Turkana county government in Kenya. This study was anchored on different theories relevant to the specific variables in this study. The research design was descriptive research design. The target population was 152 respondents from the entire performance of social workers in Turkana County. This study preferred a census survey meaning purposive sampling techniques was used. The research instrument was both open and closed ended questionnaire. The researcher’s collected data will be by dropping questionnaire and picking the same after two weeks. 10 % of the respondents were pilot tested from the entire study. The collected data was analyzed with the help of Statistical Package for Performance of social Science version 28 and the same is now presented in a form of tables and figures. After doing pilot test the result was over 0.7 for reliability and 0.5 for content validity. Therefore the research concludes and recommends that was a good relationship between strategic management responsibility and social service delivery in Turkana county government, Kenya.
Key Words: Strategic Management Responsibility, Social Service Delivery, Strategy Formulation, Evaluation and Controlling Strategy, Performance
References
Ahmad, K., et al. (2022). The impact of ICT infrastructure on organizational performance: A case study of performance of social service delivery. Journal of Healthcare Management, 12(3), 45–58.
Alagaraja, M., Cumberland, D. M., & Choi, N. (2015). The mediating role of leadership and formulation management practices on HRD and organizational performance. Human Resource Development International, 8(3), 220–234.
Asubonten, J., & Jeffrey, M. (2018). Strategic management responsibility and clinical performance in private hospitals. Journal of Health Management, 20(1), 123–141.
Bindra, S., Parameswar, N., & Dhir, S. (2019). Strategic management: The evolution of the field. Strategic Change, 28, 489–478.
Chen, S., et al. (2020). Management support and organizational performance: Evidence from performance of social service delivery. Healthcare Administration Review, 25(2), 78–91.
Chen, Y., Chang, Y., & Chang, C. (2019). The impact of patient-centered care on patient satisfaction and clinical outcomes in private hospitals. Journal of Healthcare Management, 34(1), 39–51.
Chong, J. M., & colleagues. (2018). The impact of knowledge management systems on patient satisfaction and clinical outcomes in a private hospital. Journal of Healthcare Management, 83(4), 271–288.
Fama, E. F. (1980). Agency problems and the theory of the firm. Journal of Financial Economics, 8(2), 213–228.
Grant, D. J. (1998). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(Special Winter issue), 137–147.
Hill, C. W. L., & Jones, G. R. (1992). Stakeholder-agency theory. Journal of Management Studies, 29(2), 131–154.
Jensen, M. C. (1978). Theory of the firm: Managerial behavior, agency costs, and ownership structure. Journal of Financial Economics, 3(4), 305–380.
Knies, E., Leisink, P., & Kraus-Hoogeveen, K. (2018). Frontline managers’ contribution to mission achievement: A study of how formulation management affects thoughtful care. Human Service Organizations: Management, Leadership & Governance, 42(2), 188–184.
Liu, C. L., Zhang-Zhang, Y., & Ghauri, P. (2020). The influence of internet marketing capabilities on international market performance. International Marketing Review, 37(3), 447–489.
Malik, A., Sharma, P., Pereira, V., & Temouri, Y. (2021). From regional innovation systems to global innovation hubs: Evidence of a Quadruple Helix from an emerging economy. Journal of Business Research, 128, 587–598.
Marsilio, M., & Prenestini, A. (2020). Making it happen: Challenges and transformations in health care processes, formulation management, and decision-making. Health Services Management Research, 33(2), 53–54.
Mwangi, P., Kihiga, A., & Mwangi, J. (2020). The impact of quality improvement strategies on patient outcomes and costs in private hospitals. Journal of Healthcare Quality, 38(4), 349–381.
Ongeri, N. V., & Osoro, A. (2021). Effect of warehouse consolidation on performance of registered distribution firms in Kisii City County, Kenya. The International Journal of Business & Management, 9(10), ISSN 2321–8918.
Patel, M., et al. (2021). Resource allocation practices and organizational performance in performance of social service delivery: A systematic review. International Journal of Health Policy and Management, 8(1), 32–47.
Penrose, E. (1959). The Theory of the Growth of the Firm. John Wiley & Sons.
Qaiyum, S., & Wang, C. L. (2018). Understanding internal conditions driving ordinary and dynamic capabilities in Indian high-tech firms. Journal of Business Research, 90, 208–214.
Rousseau, D. L., & Strickland, D. (2020). The effects of agency theory on organizational performance: A systematic review. Journal of Management and Organization, 28(8), 855–875.
Rousseau, D. M., Hansen, S. D., & Tomprou, M. (2018). A dynamic phase model of psychological contract processes. Journal of Organizational Behavior, 39, 1081–1098.
Soares, M. E., & Mosquera, P. (2019). Fostering work engagement: The role of the psychological contract. Journal of Business Research, 101, 489–478.
Spender, J. C. (1998). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17, 45–62.
Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51, 40–49.
Teece, D. J. (2020). Plotting strategy in a dynamic world. MIT Sloan Management Review, 82(1), 28–33.
Thompson, A. A., Peteraf, M. A., Gamble, J. E., & Strickland III, A. J. (2020). Crafting and executing strategy: The quest for competitive advantage: Concepts and cases (22nd ed.). McGraw-Hill Education.
Yoo, J., Kim, Y., & Lee, Y. (2019). Factors influencing strategic management responsibility in private hospitals in Korea. Journal of Healthcare Management, 34(3), 239–252.
Zhang-Zhang, Y., & Varma, A. (2020). Organizational preparedness with COVID-19: Strategic planning and human creativity. The European Business Review, September–October, 22–33.
