INFORMATION COMMUNICATION TECHNOLOGIES AND PERFORMANCE OF REVENUE COLLECTION IN UASIN GISHU COUNTY, KENYA
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Abstract
Information Communication Technology (ICT) has come to be an essential integral component in revenue collection in the world today. The performance of revenue collection in Uasin Gishu County has faced numerous challenges that have raised concerns about the efficiency of revenue collection. This research aimed at establishing the role of ICT in performance of revenue collection in Uasin Gishu County Government. Specifically, the study focused on assessing the influence of ICT infrastructure and ICT technical capacity on performance of revenue collection in Uasin Gishu County. The study employed descriptive survey design. The target populations of this study were 250 employees of the four department of the Uasin Gishu County. Stratified random sampling technique was used to select a sample size of 153 respondents from the departments in Uasin Gishu County. A questionnaire was used to gather primary data from the respondents. The information gathered from the completed questionnaires was compiled, coded, tabulated, and reviewed for any mistakes or omissions. To present the results, frequency tables, percentages, and means was used. The Statistical Package for Social Science (SPSS) version 28.0 program was used to process the questionnaire responses and analyze the data. Key findings derived from the analysis of the data that was collected and recommendations for action and or further research was made. The results of the multiple regression analysis revealed that for every use of ICT infrastructures in revenue collection there is an increase in revenue collection by 0.368 units (β = 0.368, P = 0.000). Also results showed that in every adaptation of ICT technical capacity of there is an increase in the revenue collection in Uasin Gishu County by 0.555-unit currencies (β = 0.555, P = 0.000). Results indicate that ICT has greatly improved the performance of revenue collection in Uasin Gishu County, Kenya. The conclusions drawn from these findings underscore the importance of Information Communication and Technologies (ICTs) in performance of revenue collection. Building upon these conclusions, there is need for often update of ICT infrastructures to preserve optimal accessibility features and functioning while keeping up with the ever-changing tech world. It’s also crucial for the county government to invest in focused ICT technical capability. Implementing these suggestions can increase revenue collection performance, opening up countless opportunities to enhance countywide service delivery.
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